COVID-19 Frequently Asked Questions
As a community-first financial services provider, Penn Community Bank strives to function as an integral part of the communities around us – including in trying times like these.
Like you, we have been closely monitoring the COVID-19 pandemic and its impact on the world, our nation and our communities. In response, we are taking action to assist you during this period.
What is the CARES Act?
On March 27th, the President signed into law the Coronavirus Aid, Relief, and Economic Stability (CARES) Act. This bill provides much-needed financial relief to American healthcare providers, small businesses, families, and workers. In addition to providing direct payments and other resources to impacted individuals, the law directs lending opportunities to businesses of all sizes to retain workers and help stabilize the economy.
What is Penn Community Bank doing to assist those financially impacted by COVID-19?
Now through May 31, 2020, we are taking the following steps to meet the needs of our customers:
- Waiving of Fees: For the duration of this period, Penn Community Bank has waived the following fees and restrictions for all accounts, including:
- Penn Community Bank’s ATM fees
- Excessive transfer limits and associated fees for savings and money market accounts
- Consumer Borrowers: All loan-related late fees will be waived for April and May payment cycles. Additionally, borrowers who are financially impacted by the outbreak may be eligible for a loan modification or deferred loan payments. Complete our online form to start the process or call the Customer Care Center at 215.788.1234 to learn more about how we can help.
- Business & Commercial Borrowers: All loan related late fees will be waived for April and May payment cycles. Additionally, borrowers who are financially impacted by the outbreak may be eligible for a loan modification or deferred loan payments. Contact your Relationship Manager or the Customer Care Center at 215.788.1234 for more information.
How is Penn Community Bank supporting individuals and businesses facing financial crisis as the result of the COVID-19 pandemic?
Penn Community Bank has partnered with the United Way of Bucks County to create the Bucks County COVID-19 Recovery Fund aimed at helping those economically impacted by COVID-19. Launched with matching $25,000 donations from each organization, the fund will be used to assist Bucks County residents with basic needs such as food, shelter, utilities, and transportation.
What is Penn Community Bank doing to help prevent the spread of COVID-19?
In accordance with local, state, and federal guidelines and best practices for social distancing and work-from-home policies, Penn Community Bank has taken several proactive steps to ensure the continued health and safety of our team members and customers. This includes installing additional alcohol-based hand sanitizer stations at our public locations, increasing the frequency of cleaning and janitorial services, sanitizing high-touch surfaces, and equipping our team members who work directly with the public with preparedness kits that include items such as gloves, hand sanitizer, masks, and disinfecting cleaners.
What options do I have to take care of my banking needs?
In accordance with Gov. Wolf’s declaration, Penn Community Bank – as a “life-sustaining” business – will remain open to serve our customers and communities. Customers are able to continue day-to-day banking by:
- Drive-Thru Service: Drive-thru access and appointment-only service will be limited to the following branch locations. Hours of operation for these locations will be Monday – Friday, 9am – 5pm and Saturday, 9am – 12pm:
|Bensalem||Perkasie (5th St.)|
|Bristol||Perkasie (Market St.)|
All other branch locations will be temporarily closed; this includes: Doylestown, Milford, Langhorne, Yardley, and New Britain.
- In-Person or Phone Appointments: Appointments can be made for safe deposit boxes, loan closings, and other special circumstances. Please complete our online form to request an appointment, or contact our Customer Care Center at 215.788.1234.
- Online & Mobile Banking: Customers are encouraged to use online and mobile banking services whenever possible. Through these convenient and secure avenues, you have 24/7 access to most banking functions, including: depositing checks, transferring funds between your accounts, making one-time or recurring payments, and even applying for a loan or opening an account.
How can I prevent COVID-19-related scams and fraud?
It is unfortunate that in times like these there are individuals or organizations who would take advantage of those in need or those who are trying to help. Penn Community Bank is always focused on the security of our customers and their accounts – this situation is no different. Additionally, the Federal Trade Commission has provided several tips on how individuals can avoid consumer scams.
What is the FDIC doing about COVID-19 and its impact on financial institutions like Penn Community Bank?
The Federal Deposit Insurance Corporation (FDIC) is working with federal and state banking agencies, as well as financial institutions to consider all reasonable and prudent steps to assist customers in communities affected by the COVID-19. In addition, the agency is monitoring information issued by international and U.S. health organizations.
What other COVID-19 resources are there?
Information related to COVID-19 and health and safety guidelines can be found on the websites of the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and the Pennsylvania Department of Health.
Penn Community Bank is committed to the physical and financial wellness of our customers and team members and will continue to deliver the banking, lending and investment services you need. If you have any questions or are in need of assistance, do not hesitate to call the Customer Care Center at 215.788.1234.