Community bank focuses on changing customer needs, experience in branch redesign
BRISTOL, Pa. (July 2021) – Penn Community Bank, the largest mutual bank headquartered in eastern Pennsylvania, is continuing its efforts to reinvest in its branch network by fully renovating its Bristol Branch. Located on Mill St. in the heart of Bristol Borough, the branch is the next bank facility to undergo revitalization work as part of the network-wide initiative.
“Bristol has been an important part of the Penn Community Bank story since the beginning. We’re thrilled to invest in our physical locations in a way that expresses who we are as an institution and increases the quality of interactions between our team members and the community,” said Jeane M. Vidoni, president and CEO of Penn Community Bank.
Penn Community Bank’s network revitalization focuses on thoughtful design and layout changes that offer significant enhancements that address changing health and safety considerations introduced by the pandemic in public spaces and interaction areas, and additional investment in technology to promote an interactive and intuitive customer experience.
Similar to work at the Perkasie (Market St.) Branch, renovations at the Bristol location will encompass interior and exterior phases. Inside, customers and team members will experience increased branding features and messaging, refreshed finishes, curated furnishings, restructured teller lines and customer interaction points, and more. On the outside, ATM upgrades, drive-up updates, and enhanced signage will highlight the bank’s mission and service commitments to both customers visiting the branch and the community at large.
“Our tagline says ‘Here We Are & Here We Grow.’ This type of investment is exactly what that statement is all about,” said Bernard Tynes, Director of Marketing. “We’ve grown with Bristol for decades and we’re committed to growing with this community for years to come. That’s what values-driven community banking is all about.”
The project is led by Diane Brown – EVP, Chief Administrative Officer and includes an inter-departmental team of Jake Iampietro – SVP, Director of Retail Banking, Bernard Tynes – SVP, Director of Marketing, Jessica Sweeney – VP, Director of Building Operations and Planning, and Melissa Belier – VP, Retail Strategy and Distribution Manager.
Construction on the Bristol Branch is expected to begin mid-July.
About Penn Community Bank: Penn Community Bank holds more than $2.5 billion in assets, employs more than 300 people, and offers banking, lending and investments at 22 bank branches and three administrative centers throughout Bucks and Montgomery counties, Pennsylvania. As an independent, mutual financial institution, Penn Community Bank is not publicly traded and operates with its long-term mission in mind: to help businesses grow and prosper, to provide financial resources to individuals and families throughout their lifetimes, to strengthen the local economy, and to partner with local organizations to act as a catalyst for positive growth in every market it serves.